Machine-learning based routing of callers in an Israeli mental health hotline.

"for replication purpose the implementation of the routing methods and the simulations are all available in: https://github com/akivasinai/mhcc .; the code that was used for creating and evaluating the proposed routing methods is publicly available at the following link: https://github com/akivasinai/mhcc ."

"Declarations Ethics approval and consent to participateAll methods were carried out in accordance with the ethical standards as laid down in the 1964 Declaration of Helsinki and its later amendments. All experimental protocols were approved by the ethics committee of exact sciences in Bar Ilan university. The studies did not include any human partcipants. Consent for publicationNot applicable. Competing interestsThe authors declare that they have no competing interests. Competing interests The authors declare that they have no competing interests."

"Funding This study was supported, in part, by the Data Science Institute at Bar-Ilan University (http://dsi.biu.ac.il/) and by the Chief Scientist Office, Israeli Ministry of Health (CSO-MOH, IL url: https://www.health.gov.il/) as part of grant #3-000015730 within Era-PerMed. The support funded, in part, the scholarship of AK."