Trust and virtual communication during the COVID-19 pandemic for adults with asthma from low-income neighborhoods: What have we learned?

"Disclosure statement Receives support by the Patient-Centered Outcomes Research Institute (to A.J.A. and K.H.M.); the Heart, Lung, and Blood Institute of the National Institutes of Health (grant R01HL 143364 [to A.J.A.]); the National Institutes of Health (to T.B.-S. and A.JA.); and the Pennsylvania Department of Health (to T.B.-S.). Disclosure of potential conflict of interest: A. J. Apter is an associate editor of the Journal of Allergy and Clinical Immunology and a consultant for UpToDate. K. H. Morales owns stock in Altria Group, Inc, British American Tobacco PLC, Philip Morris International. The rest of the authors declare that they have no relevant conflicts of interest.Key messages•There is no single mode of communication (phone, e-mail, or text) that fits all patients at all times; therefore, clinicians should use multimodal techniques to communicate with patients to build a trusted relationship.•When patients are not able to reach their doctor’s office, it undermines trust in their clinicians. "