"Calling for help: i need you to listen'': a qualitative study of callers' experience of calls to the emergency medical communication centre.

"Declarations Ethics approval and consent to participateThe study was approved by the Norwegian Centre for Research Data (NSD) (ref. number 223378) and by the Regional Committees for Medical and Health Research Ethics (REK, ref. no. 214838) before the project initiation. Participation was voluntary, and no health-related information or outcomes were collected as reasons for calling 113. Only one SMS was sent to each caller, hoping to limit the potential burden of people being reminded of the call, as it was potentially a stressful situation for them. Consent for publicationNot applicable. Competing interestsThe authors declare that they have no competing interests. Competing interests The authors declare that they have no competing interests."

"Funding Open access funding provided by University of Bergen. Open-access funding was provided by the Norwegian National Advisory Unit on Emergency Medical Communication (KoKom) at Haukeland University Hospital, Bergen, Norway. The study was carried out by the authors under the terms of employment for the individual with their respective affiliations. The authors did not receive any external funding for this study."